Recap of the Workshop for English in Sales and Customer Service

On January 22, 2025, Nova Language College, led by its Education Director Tina Ansari, hosted an engaging and practical workshop focused on English communication skills for sales and customer service professionals. Tina, who brings over 20 years of experience in English language education and holds multiple teaching certifications, guided participants through valuable strategies and techniques to enhance their customer interactions.

Workshop Objectives

The session aimed to equip attendees with essential communication tools, including:

• Professional Greetings: Techniques for creating positive first impressions with polite and professional introductions.
• Sales and Customer Service Vocabulary: Familiarity with jargon, idioms, and key phrases to communicate confidently in professional settings.
• Handling Complaints Effectively: Strategies to manage customer grievances with empathy and professionalism.
• Closing Conversations Gracefully: Techniques to leave customers feeling satisfied and valued.
• Real-Life Application: Role-playing exercises to practice and build confidence in English communication.

Full Presentation Available

If you’d like to explore the details further, here is the full presentation for your review. Feel free to take a closer look at all the information, and let us know if you have any questions or would like more insights.

Key Takeaways

1. Professional Greetings

Participants learned the importance of setting the tone for interactions by using friendly and respectful greetings. Examples included:

• "Good afternoon! Welcome to [Company Name]. My name is [Name]. How can I assist you today?"
• Key dos and don’ts were also shared, such as maintaining eye contact and avoiding slang like "What's up?" in professional settings.

2. Essential Vocabulary and Idioms

Attendees gained insights into commonly used sales jargon and idioms, such as:

• Upsell: Persuading customers to buy higher-end products (e.g., "Would you like to upgrade to a premium package for just $10 more?")
• Go the Extra Mile: To exceed customer expectations.These terms help build confidence and establish credibility in customer interactions.

3. Handling Complaints Professionally

The workshop emphasized staying calm, listening actively, and showing empathy. Key steps included:

• Apologizing sincerely: "We apologize for the inconvenience caused. Let’s see how we can fix this for you."
• Offering solutions and following up to ensure satisfaction.

4. Closing Conversations

Tina highlighted the importance of summarizing interactions, confirming customer satisfaction, and expressing gratitude. Suggested phrases included:

• "Thank you for choosing [Company Name]. Have a great day!" This approach ensures that customers leave the conversation feeling valued.

Interactive Role-Playing Scenarios

Participants were placed in breakout rooms to practice the skills learned. Scenarios included handling customer complaints and upselling products while maintaining professionalism and using persuasive language.

Hands-on experience

The workshop provided a comprehensive and hands-on learning experience for sales and customer service professionals. By focusing on effective communication, handling complaints gracefully, and applying essential vocabulary, participants left equipped with practical skills to enhance their roles.

For more information or to explore future workshops, contact Nova Language College at:
Website: www.novalanguagecollege.com
Email: contact@novalanguagecollege.com
Phone: +1 (672) 399-6470